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Desk Collection Team Leader

Accounting and Finance

Minimum Qualifications

Having experience in Collection min 2-3 year
Having experience in managing & leading medium/large team min 1 year
Good communication skill
Minimum bachelor degree any major

Job Description

Lead and manage operator team to achieve the daily and monthly target
Responsible to daily and monthly target
Lead and manage the team, consist of 12 people, by conduct morning briefing, coaching with bottom performer, motivate the team and evaluate each team to ensure all the team will achieved their target.
Monitor team performance to ensure they have good productivity and aligned with company standard.
In the middle of his team to give support and immediate feedback to support their performance if needed
Develop the team to keep performing, how do improved the conversation, how to control the calls and how to negotiate better with clients.
Monitor daily operational capacity of operator attendance and shifting composition.
Create reports and action plans on a regular basis, and provide input for the progress.
Conduct regular meetings together with the team to discuss team performance.
Attend in the team meeting with trainers, quality and management if needed.
Works with setup systems and set up innovation and proposals for improvement and implement it.

South Jakarta, Indonesia

Associate / Supervisor

Expiry Date: 30 Jan 2022

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