Peluang Karir

Peluang Karir

Tunjukkan Potensi Terbaik Kamu

Home Credit Indonesia selalu mencari kandidat berbakat untuk bergabung bersama kami.

Bergabunglah bersama tim inovatif kami untuk mengubah cara dunia berbelanja.

Critical Customer Care Asst. Manager

Customer Service

Minimum Qualifications

  • University degree
  • 2. 5+ years experience in Customer Service / Complaint handling area.
  • English communication (Advanced)
  • MS Excel knowledge (Advanced)
  • MS Powerpoint knowledge (Advanced)
  • Customer Experience improvement program design or implementation
  • Experience in process quality control and measurements
  • Experience with managing documents
  • Experience with providing suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan
  • Experience with setting Service levels, KPIs and thresholds
  • Large call center in consumer sector experience
  • Knowledge of the Indonesian consumer finance industry and regulations

Job Description

  • Oversee and manage complaints management process to ensure the logging and categorization of complaints are accurate and proceed in timely resolution
  • Advocate customer experience throughout the whole organization to promote the importance of customer experience for
  • Propose process adjustments based on the lessons learned from complaints resolution to increase customer satisfaction number.
  • Review the materials for complaints committee to ensure all the material is appropriate and accurate.
  • Review the prepared internal and regulatory reporting on complaints handling for OJK and ensure all the information is accurate and prepared in timely manner.
  • Monitor, coach and manage staff performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
South Jakarta, Indonesia
Associate / Supervisor
Expiry Date: 29 Dec 2019
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