Show Your Best Potential
Home Credit Indonesia selalu mencari kandidat berbakat untuk bergabung bersama kami.
Home Credit Indonesia is constantly looking for talented candidates to join our team. Be a part of our innovative team and take part in changing how the world shops.
Collection QA Manager
Accounting and Finance
We looking for talent with below requirements:
- University degree background.
- Have min. 3 years’ experience Quality Assurance assistant manager or lead, preferably from financial industry.
- Have experience in Collection will give additional advantage.
- Experience in team management.
- Strong in data and numbers analysis with a good logical thinking.
- Advance using Ms Office (specifically, advance data processing and analysis with Ms Excel).
- Excellence communication in English both written and spoken.
In this position, you will responsible to:
- Analyze current manpower capacity and ensure its aligned with current budget.
- Work with internal audit team to provide evaluation report to support internal audit process.
- Develop action plan based on finding or suggestion from other team (CX and CCC).
- Develop new process and procedure as part of improvement in Desk Collection area and ensure all process are documented.
- Control and Monitoring the process on Desk and ensure all process is align with current policy and procedure.
- Propose suggestion for improvement based on quality finding and feedback.
- Prepare communication to all the Desk Collection division related to the current or new procedure in the Desk Collection Department.
- Lead calibration process in internal Desk Collection Quality team to ensure each member have the same knowledge.
- Monitor coaching process between quality specialist and operator to ensure the feedback given can be implemented and will be useful for future performance improvement.